Essential Telephoning in English - 2002 Edition

Author: Barbara & Tony Garside
Publisher: Cambridge University Press
Pre-intermediate, Intermediate - Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information.

The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.

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